Privacy Policy

About us is UK based and complies with UK consumer law including the Distance Selling Regulations. By visiting our Moonsquid website you accept and agree to the content of these Terms and Conditions.

Making a purchase

Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, you will be asked for a few details that we need to be able to satisfy the order. We accept PayPal as our payment method.

Shipping and handling

All parcels are delivered in the UK by Royal Mail. Standard Mail can take up to 7 working days although is usually much faster.

Delivery schedule

We will normally despatch your order the same day or next business day if the products are in stock. Orders are despatched Monday – Friday. These are normal business days unless it is a UK national holiday.  Occasionally there may be a delay on an order but we will make every effort to keep you informed by email. You will be given the option of cancelling your order if you would rather not wait.

Import charges is not responsible for any customs/import charges incurred. products are sold in Pounds Sterling on a Delivery Duty Unpaid basis for orders outside of the UK. The recipient may have to pay import duty or a formal Customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.
If the postcode/zip code or any part of the address is entered incorrectly, delays or delivery failures may result.

Credit card security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Returns and Guarantee

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original packaging and in resaleable condition within 30 days of the date you received the item. We will issue a full refund for the price you paid for the item. Please give us at least 2 weeks to process your refund once we’ve received your goods. The refund will be credited to the payment card account. Please see procedure and conditions below under Returns Policy.

Returns policy

Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. To cancel a purchase you must first notify us in writing by mail, fax or email, a telephone call is not sufficient. For your protection, we recommend that you use a recorded-delivery service for returning the goods. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged.
Please notify us before returning goods by e-mail to [email protected]
Failure to do so may see packages refused delivery and returned to mailer. Please include sender’s name, address and phone number along with a copy of the original receipt and a reason for return. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged.
If you are returning an item because of an error on our part or because it is damaged, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll also reimburse your reasonable costs in returning it to us.


Moonsquid products have a warranty of 12 months from date of delivery. In the event of any article being faulty in materials or workmanship, we undertake to replace or at our option repair the article free of charge, subject to the below.

This warranty does not apply to any faults that happen because of any of the following:
(a) damage due to normal wear and tear;
(b) deliberate or willful damage, abnormal storage or use, accident, negligence by you or by another person;
(c) if you fail to use the products in accordance with the instructions provided;
(d) any adjustment you have made to the product, or alteration by you or someone else who we have not authorised.
Our liability is limited to such replacement or repair, which shall be deemed a complete fulfilment of our contract. In the event of any article being faulty in materials or workmanship when delivered, notification must be made to us within 7 days and we are to be allowed a reasonable time to enable us to replace or repair any article, providing that all faulty articles are returned to us in the state in which they were supplied by us. We shall be under no liability for faulty parts damaged in transit whether due to unsatisfactory packaging or otherwise.

If you have any problems with a Moonsquid product as outlined above, please email us at: [email protected].

Important safety notice

Many of the sports and activities which people take part in when using our products can be dangerous and we have no control over how you make use of our products. You are responsible for reading and complying with all safety instructions that we make available to you which relate to our products, and to exercise good judgment as to the proper selection and use of any of our products.
Whilst every effort is made to ensure that Moonsquid products meet your reasonable satisfaction, and whilst many of our products are certified as CE approved to EU standards, we cannot guarantee that our products will protect you in all circumstances.


Moonsquid shall not be liable for any personal injury you suffer as a result of using our products except to the extent such injury is caused by our negligence.
You agree that Moonsquid products are worn at your own risk and products do not claim to protect you from any or all personal injury which may occur whilst wearing them.
Whilst Moonsquid are responsible for loss or damage you suffer that is a foreseeable result of our breach of our contract or our negligence, Moonsquid shall not be responsible for any loss or damage you suffer that is not foreseeable, or is not a result of our breach or negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into our contract.
We shall be under no liability whatsoever for any consequential, indirect, incidental damage, loss or other expenses.
As some jurisdictions do not allow the exclusion or limitation of consequential, indirect or incidental damages, loss or expenses, Moonsquid’s liability in such jurisdictions shall be limited to the extent permitted by law. Moonsquid will not be responsible for any losses not caused by Moonsquid.
Nothing in this contract shall limit or exclude our liability to you for:
(a) death or personal injury resulting from our negligence; or
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by sections 12, 13, 14 and 15 of the Sale of Goods Act 1979 (title, description, satisfactory quality, fitness for purpose and samples); or
(d) breach of section 2 of the Consumer Protection Act 1987.

Privacy policy does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details.

Accuracy of content has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.


If any part of this contract is found to be invalid, unenforceable or illegal, it shall not affect the other parts and if this contract would be wholly valid, enforceable and legal were that part deleted, that part shall be deemed deleted.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.